Shipping policy
This Shipping Policy applies to orders placed through discounttacklex.shop.
Customer service email:
1. Free Standard Shipping
discounttacklex.shop provides FREE STANDARD SHIPPING ON ALL ORDERS.
There is no minimum purchase amount required to qualify for standard shipping.
Unless an alternative shipping service is expressly offered at checkout, orders will be shipped using our standard delivery service.
2. Estimated Delivery Time
Our estimated delivery timeframe is:
15–20 days
The estimated timeframe begins after the order has been successfully received and accepted for processing.
This is an estimated delivery timeframe rather than an absolute guaranteed delivery date.
Shopify's merchant guidance emphasises that fulfilment timelines should be clearly communicated before purchase and significant order delays should be communicated to affected customers.
3. Order Processing
After an order is submitted, it may undergo:
- payment verification;
- fraud screening;
- inventory confirmation;
- address verification;
- packing;
- fulfilment processing; and
- carrier handover.
Orders containing multiple products may occasionally be fulfilled separately.
4. Order Confirmation
After a successful order, the customer may receive an order confirmation at the email address submitted during checkout.
Customers should review the confirmation carefully and contact us promptly if they identify an error.
5. Shipping Address
Customers are responsible for providing an accurate and complete shipping address.
Before submitting an order, customers should verify:
- recipient name;
- street address;
- apartment or unit number;
- city or suburb;
- state or territory;
- postcode;
- country; and
- contact details.
6. Incorrect Addresses
If a customer discovers an incorrect shipping address, they should immediately contact:
We will attempt to correct the address if the order has not already been processed or dispatched.
We cannot guarantee address changes after dispatch.
If a parcel is returned because the customer supplied an incomplete or incorrect address, additional arrangements may be required before reshipment.
Nothing in this section affects rights arising where an address error was caused by discounttacklex.shop.
7. Tracking
Where tracking is available, tracking information may be sent to the customer by email or made available through an order status page.
Tracking information may not update immediately after dispatch because carriers sometimes require additional time to scan and register a parcel.
8. Delivery Delays
Although our normal estimated delivery timeframe is 15–20 days, delays may occasionally occur because of events outside our reasonable control.
Examples may include:
- severe weather;
- natural disasters;
- transportation disruption;
- carrier network congestion;
- customs processing;
- public holidays;
- labour disruption;
- security incidents;
- government restrictions;
- remote delivery locations;
- incorrect delivery information; or
- unusually high seasonal shipping volumes.
Where we become aware of a significant delay affecting an order, we will make reasonable efforts to communicate relevant information to the customer.
9. Customs and International Fulfilment
Some products may be fulfilled through international supply or logistics networks.
Where a shipment crosses international borders, customs procedures may affect delivery timing.
Where legally required, information concerning duties, taxes, customs fees, or import charges will be disclosed appropriately.
Shopify specifically advises merchants to communicate when import fees or customs charges might apply to an order shipped from another country.
10. Split Shipments
An order containing multiple items may occasionally arrive in more than one parcel.
Separate parcels may have different tracking numbers and delivery dates.
A partial delivery does not necessarily mean that the remaining items are missing.
11. Delivery Confirmation
Carrier tracking information may be used to determine whether an order has been delivered.
Customers should ensure that the nominated delivery location is suitable and secure.
Where available, customers may also be responsible for complying with carrier-specific delivery instructions.
12. Parcel Marked Delivered but Not Received
If tracking shows a parcel as delivered but the customer cannot locate it, the customer should:
- check the delivery location;
- check with household members or other authorised recipients;
- check nearby secure areas;
- review tracking information; and
- contact us if the parcel still cannot be located.
Contact:
We will review the available information and provide reasonable assistance.
13. Lost Parcels
Where a parcel appears to be lost during transit, customers should contact us.
We may investigate the shipment with the applicable logistics provider.
Where applicable consumer law requires a replacement, refund, or other remedy, we will comply with those obligations.
14. Damaged Goods
If a product arrives damaged, customers should contact info@discounttacklex.shop as soon as reasonably possible.
Where possible, include:
- the order number;
- a description of the damage;
- photographs of the product; and
- photographs of damaged packaging where relevant.
The matter will be handled in accordance with our Return and Refund Policy and applicable Australian Consumer Law.
15. Failed Delivery
A delivery may fail where:
- the address is incomplete;
- the address does not exist;
- access to the property is unavailable;
- the recipient cannot be identified;
- delivery is refused; or
- the carrier cannot safely complete delivery.
Where a parcel is returned to the sender, customers should contact us to determine the next available option.
16. Changes After Dispatch
Once an order has been transferred to the carrier, we may not be able to:
- change the shipping address;
- change the recipient;
- cancel shipment;
- redirect the parcel; or
- alter the delivery service.
Customers should therefore verify all order information before checkout.
17. Cancellation Before Shipping
Customers wishing to cancel an order should contact info@discounttacklex.shop promptly.
We will attempt to accommodate cancellation requests where the order has not entered irreversible fulfilment or been dispatched.
Cancellation cannot be guaranteed after processing has begun.
18. Consumer Rights
This Shipping Policy does not exclude, restrict, or modify rights or remedies available under Australian Consumer Law or other mandatory laws.
Customers may have legal rights where goods are not supplied, are supplied incorrectly, or otherwise fail applicable consumer guarantees.
19. Shipping Policy Changes
discounttacklex.shop may update this Shipping Policy when shipping services, delivery networks, operating practices, or legal requirements change.
The current policy will be published on our website.
Orders already placed will be handled according to the information and legal obligations applicable to them.
20. Shipping Contact
For questions regarding shipping, delivery, tracking, delayed orders, damaged parcels, or missing parcels:
discounttacklex.shop
Email: info@discounttacklex.shop
Standard Shipping Cost: FREE on all orders
Estimated Delivery Time: 15–20 days
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