Refund policy

This Return and Refund Policy applies to purchases made through discounttacklex.shop.

Customer service email:

info@discounttacklex.shop

Our policy is intended to provide clear procedures for returns, refunds, damaged goods, incorrect goods, faulty products, and change-of-mind requests while preserving all mandatory rights available to Australian consumers.

Australian Consumer Law

Our goods come with guarantees that may apply under the Australian Consumer Law.

Nothing in this Return and Refund Policy excludes, restricts, or modifies any consumer guarantee, right, remedy, or other protection that cannot lawfully be excluded, restricted, or modified.

Under the Australian Consumer Law, remedies for goods that fail to satisfy consumer guarantees depend on the nature and seriousness of the problem. For a major problem, consumers may generally choose between a refund and replacement. A business cannot use a store policy to remove mandatory consumer rights.

30-Day Change-of-Mind Return Policy

In addition to rights available under Australian Consumer Law, discounttacklex.shop offers a voluntary 30-day change-of-mind return period for eligible products.

The 30-day period begins on the date the customer receives the product.

For a voluntary change-of-mind return, the product must generally:

• be returned within 30 days of delivery;
• be unused;
• be unworn where applicable;
• be clean and undamaged;
• be in substantially original condition;
• contain accessories, manuals, labels, tags, and components supplied with it; and
• be accompanied by satisfactory proof of purchase.

A customer wishing to request a return must first contact info@discounttacklex.shop.

Customers should not send products back without obtaining return instructions.

Change-of-Mind Return Costs

Where a return is requested solely because the customer changed their mind and the product is not faulty, damaged, incorrectly supplied, or otherwise covered by a mandatory consumer guarantee, the customer is responsible for the cost of returning the product.

Original free standard shipping does not create a deduction from an approved change-of-mind refund because standard shipping was provided free of charge.

We recommend using a trackable shipping method for voluntary returns.

discounttacklex.shop is not responsible for a voluntary return parcel lost before it is received by the designated return facility.

Faulty, Damaged, Defective or Incorrect Products

Customers should contact info@discounttacklex.shop if a product:

• arrives damaged;
• is defective;
• is unsafe;
• is materially different from its description;
• is not the product ordered;
• is missing important components; or
• otherwise appears not to comply with applicable consumer guarantees.

Customers should provide their order information and, where reasonably possible, photographs or other information showing the issue.

These materials help us assess the claim and determine an appropriate remedy, but we will not impose requirements that unlawfully restrict Australian Consumer Law rights.

Major Problems

Where a product has a major problem within the meaning of Australian Consumer Law, the customer may have the right to choose a refund or replacement.

A major problem can include circumstances where a product is unsafe, substantially different from its description, or cannot be used for its normal purpose and cannot easily be fixed within a reasonable time.

Where required by law, the customer's statutory choice of remedy will be respected.

Minor Problems

Where a problem is minor and can reasonably be fixed, discounttacklex.shop may provide a repair or other remedy permitted under Australian Consumer Law.

If a minor problem cannot be fixed within a reasonable period, additional remedies may become available under applicable law.

Return Shipping for Faulty Goods

For products that can easily be posted or returned, a customer may be required to return the item so that the problem can be assessed.

If the product is confirmed to have a qualifying problem, reasonable return costs already paid by the customer will be reimbursed where required by Australian Consumer Law.

For faulty products that are large, heavy, or difficult to return, responsibility for collection or transport will be handled in accordance with applicable Australian Consumer Law.

Customers should keep receipts showing reasonable postage or transportation expenses.

Proof of Purchase

We may request reasonable proof that the product was purchased from discounttacklex.shop.

Proof may include:

• an order confirmation;
• order number;
• payment transaction record;
• receipt;
• account order history; or
• another reasonable document demonstrating the purchase.

Australian consumer guidance recognises that proof of purchase does not necessarily have to be an original paper receipt.

Product Inspection

We may reasonably inspect returned products to determine their condition and the nature of the reported issue.

An inspection does not remove or reduce any mandatory consumer rights.

Where a product is returned under our voluntary change-of-mind policy and shows unreasonable use, damage, missing components, or deterioration caused after delivery, we may refuse the voluntary return to the extent permitted by law.

This limitation does not apply where doing so would unlawfully restrict a statutory consumer guarantee claim.

Refund Processing

Once a return has been received and assessed, we will notify the customer of the outcome.

Approved refunds are normally returned to the original payment method unless:

• another arrangement is agreed with the customer; or
• another method is required or permitted by applicable law.

After we issue a refund, additional processing time may be required by the customer's bank, card issuer, payment provider, or financial institution before the funds become visible.

Refund Amount

For an approved statutory refund relating to a major failure, the refund will be provided consistently with Australian Consumer Law requirements.

ACCC guidance states that a refund for a product with a major problem should generally be the full amount paid and should ordinarily be provided using the original payment method unless otherwise agreed.

Exchanges

Where appropriate, we may offer replacement goods instead of a refund.

For change-of-mind requests, exchanges are subject to stock availability and approval.

For statutory claims, the remedy will be determined in accordance with applicable Australian Consumer Law.

Sale and Promotional Products

Purchasing an item on sale, discount, promotion, clearance, or with a promotional code does not remove any statutory consumer guarantee rights.

The ACCC has specifically warned retailers against misleading policies suggesting that faulty clearance or sale products can never be refunded.

Voluntary change-of-mind returns remain subject to the conditions stated in this policy.

Non-Returnable Change-of-Mind Items

For hygiene, safety, or practical reasons, certain products may not qualify for a voluntary change-of-mind return once opened, used, personalised, consumed, or materially altered.

This may include personalised products, opened hygiene-sensitive goods, perishable goods, downloadable digital products after delivery, or gift cards where permitted by law.

These exclusions apply only to voluntary change-of-mind returns.

They do not exclude statutory rights relating to faulty, unsafe, defective, misdescribed, or otherwise non-compliant goods.

Order Cancellation

Customers who want to cancel an order should contact info@discounttacklex.shop as soon as possible.

We cannot guarantee cancellation after an order enters processing or has been dispatched.

Where an order cannot be cancelled before shipment, the customer may use the applicable return procedure after delivery.

This does not affect statutory rights.

Lost or Missing Deliveries

If tracking information indicates an unusual delay or a parcel cannot reasonably be located, customers should contact info@discounttacklex.shop.

We will review the available tracking and fulfilment information and work toward an appropriate resolution.

How to Request a Return or Refund

To request assistance, contact:

discounttacklex.shop
Email: info@discounttacklex.shop

Include:

• your order number;
• the name used for the order;
• the product concerned;
• the reason for the request; and
• photographs or supporting information where relevant.

We will provide further return instructions after reviewing the request.